Stories you remember about the engagement
Within the first couple of days I was on site, it was brought to my attention that there was an individual in the sessions that normally never talked, but, in my sessions, he did a lot of talking. I was not aware of this until it was brought to my attention. He arrived early to the sessions, so shortly after finding out about this, I asked him, privately, why he chose to talk in the sessions with me. He said, “It’s true; I never talk in meetings or sessions like this. But you asked me a question, I answered, and you listened. Not only did you listen to me, but you also used my words as an example of something meaningful and valuable. I felt good about that, and I wanted to stay in conversation with you.” I love that! He had great things to say and contribute, and he continued to do so long after I wrapped up the contract.
In the end, we developed stronger Managers, helped the Senior Leaders to see the value of being clear about the path and communicating expectations, and helped the balance of the division take ownership for their contribution to the whole team, division, organization. For the first time ever, this department won 2 industry awards.