Approach of the engagement:
We discovered that there were competing priorities within the multiple layers of leadership. Leaders spent more time fighting and figuring out ‘others’ motives’ versus being motivated to do what is best for the organization. Lack of trust was a huge issue, along with alienation and territorial behaviours – all dysfunctional and getting in the way of what is best for the organization, the patients, and the community.We brought in new ways of working together, having impactful conversations, and building trust. We looked at what was mandated and then went above that to what was possible. In the excitement of what was possible, barriers quickly surfaced. We uncovered and addressed the barriers, working together and co-creating strategies to overcome the barriers. We co-created plans with all involved. We included other leaders into the mix to begin to show them there is a new way of doing things. Incuding people and co-creating together continued to built trust. We helped them see the importance of setting a great example and including other levels of leadership to partner and work together for the best result for the organization, patients, and community.
